Everything you need to know before booking.

Frequently asked questions

If your question isn't answered here, contact us directly — we reply personally.

How do I book a chauffeur with Westlane?

Via our booking form or by email, to arrange a journey in advance. We always confirm the price before departure.

Which cities do you serve?

We serve the major cities of Brittany and the Loire region: Vannes, Carnac, Lorient, Nantes, Rennes, Brest, Saint-Nazaire and Quimper, and beyond on request.

Which vehicles make up your fleet?

Premium saloons, such as the E-Class or an equivalent model, and Mercedes V-Class vans for groups of up to 7 passengers.

How is the price calculated?

According to the option chosen: hourly for a chauffeur at your disposal, fixed price for a journey or a transfer. The amount is always confirmed before departure, with no hidden extras.

Can I book for a company, with invoicing?

Yes: we open a corporate account with centralised monthly invoicing for your regular business travel, or issue a one-off invoice on simple request.

What happens if my flight or train is delayed?

We track your flight or train in real time: the pick-up time adjusts automatically, with a grace period included for customs and baggage reclaim. No extra charge in case of delay.

Can I cancel or modify a booking?

Yes, contact us by email as soon as possible. The more notice you give before the journey, the easier the change is to arrange.

Does the chauffeur speak English?

Our chauffeurs are able to communicate in English to welcome an international clientele.

What amenities are on board?

Wi-Fi, phone and laptop chargers, a tablet, water, cold drinks and the day's press are at your disposal during the journey.

Do you offer long-distance journeys?

Yes. We provide journeys of several hours to Paris, Bordeaux, Lyon, Normandy, the Loire or neighbouring countries, with a dedicated chauffeur from departure to arrival, with no changes. The price is confirmed before departure.