Everything you need to know before you book.
If your question isn't answered here, contact us directly — we reply personally.
How do I book a chauffeur with Westlane?
By phone for an immediate pick-up, or via our booking form to arrange a trip in advance. We always confirm the fare before departure.
Which cities do you serve?
We're based in Vannes and operate across the major cities of Brittany and the Loire region: Carnac, Nantes, Rennes, Brest, Saint-Nazaire, Quimper, Lorient, and beyond on request.
What vehicles make up your fleet?
Mercedes S-Class and E-Class sedans, a Tesla Model Y, a hybrid Toyota Camry, and a Mercedes V-Class VIP van for groups of up to 7 passengers.
How is the fare calculated?
It depends on the option chosen: hourly for hourly hire, a flat rate for a trip or transfer. The amount is always confirmed before departure, with no hidden fees.
Can I book on behalf of a company, with invoicing?
Yes: we open a corporate account with centralised monthly billing for your regular business travel, or a one-off invoice on simple request.
What happens if my flight or train is delayed?
We track your flight or train in real time: your pick-up time adjusts automatically, with a courtesy grace period included for customs and baggage claim. No extra charge in case of delay.
Do you provide a child car seat?
On simple request at the time of booking, we fit the vehicle with a seat suited to your child's age.
Can I cancel or modify a booking?
Yes, contact us by phone as soon as possible. The more notice you give before the journey, the easier a change is to arrange.
Does the chauffeur speak English?
Our chauffeurs are able to converse in English to welcome an international clientele.